Diagnostica Stago, Inc., the world’s premier coagulation organization, will continue setting the standard of excellence, with cutting-edge technologies, products and customer service.  As an employee, you can make a significant contribution to our ongoing world leadership.

As a growing organization, we are continuously searching for people whose contributions will assist us in achieving our goals.  To fulfill our goals and achieve our mission, we will ensure that the core values of our organization remain the foundation of our business.

Integrity…Innovation…Respect…Customer Focus…Teamwork…Performance…Diversity

We are committed to:

• Being open and responsive to the needs of our employees and customers
• Providing equal employment and advancement opportunities to all individuals
• Awarding employees with the means to develop to their fullest potential, sharing in the successes that come from competing in a profitable marketplace
• Teamwork: you will enter a stimulating, high-energy environment, where we strive to provide high levels of motivation, empowerment and recognition
• Maintaining an environment characterized by respect for each individual

We recognize and value the contributions of our employees and offer an extensive benefit and compensation package.

Diagnostica Stago, Inc. is an equal opportunity & affirmative action employer

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Department: Field Support Group

 Position: Technical Support Specialist-Northern California

Territory:  Begins at Bakersfield and goes north to Oregon state line

Summary:  Provides field technical support to Internal and External customers for the complete Stago line of reagents, ancillary products and systems.

Job Duties:

• Completes external validation and statistical analysis of performance of reagents and instrumentation.
• Assists with problem solving for customers covering reagents, kits, procedures, adaptations, software upgrades and instruments as appropriate.
• Assists customers and the service department with instrumentation as well as generic product trouble shooting as appropriate.
• Documentation regarding all above mentioned issues.
• Performs customer in-house and on-site product training/demonstrations as necessary
• Interacts with the Advanced Technical Specialist (ATS) for advanced training and troubleshooting.
• Reviews and updates competitive instrument adaptation protocols for customers using generic reagents.
• Performs pre-site installation inspections as required.
• Supplies appropriate telephone support.
• Performs training and guidance to internal customers.
• Furnishes leads based upon technical calls.
• Gives technical lectures where requested.
• Represents Field Support Group at seminars, conventions, meetings, & wet workshops as necessary.
• Helps in updating and maintaining technical/competitive product files.
• Ability to demonstrate knowledge of the market as well as the competition.
• Work on special projects as assigned by management.

Skills:

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully
• Ability to work with mathematical concepts such as probability and statistical inference
• Strong personal computer skills, including knowledge of Excel, MS Office Suite and company software.

Education & Requirements:

• Bachelor’s degree in related field from four-year college or university
• MT(ASCP) Certification or equivalent strongly preferred
• Minimum five years experience as a Medical Technologist with coagulation exposure; prefer experience with Stago products
• Valid driver’s license required
• Minimum 80% travel required

 

Job ID # 613